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Content Tracks

PowerUp • July 17-19 • Philadelphia, PA

PowerUp 2018

Content Tracks

PowerUp your learning by planning a custom schedule!  We have created several sample content tracks based on common roles and responsibilities, but also encourage you to choose classes that best support your work and meet your individual needs.

Check out the Sessions page for class times.

Technical Installation  Wednesday Sessions   –  Thursday Sessions

The Technical Installation track focuses on leveraging Alarm.com’s recommended, beginning-to-end, best practices to successfully install and configure customer’s equipment. You will learn how to reduce truck rolls, resolve common challenges at the time of installation, and use MobileTech to increase efficiency.

Sessions:
Alarm.com Video Installation + -

The Alarm.com Video Installation course focuses on boosting first time, successful video camera installs.

Learn how to:

  • Implement Alarm.com’s recommended best practices for camera installation
  • Use MobileTech to install Alarm.com’s residential and business video cameras
  • Install and configure the Stream Video Recorder (SVR)
  • Install and wire the Doorbell Camera to a digital chime
  • Configure the Alarm.com W100 PoE to Wi-Fi bridge
  • Optimally set up Video Motion Detection windows
  • Understand Alarm.com advanced video camera settings
  • Understand customer recording schedules and notification configurations
HVAC & Smart Thermostat + -

The HVAC and Smart Thermostat course helps increase confidence and comfort when installing thermostats.

Learn how to:

  • Understand the key components of the HVAC unit
  • Recognize compatible HVAC systems
  • Install the Alarm.com Smart Thermostat
  • Wire a thermostat
  • Understand advanced settings on the Smart Thermostat
  • Record and configure thermostat schedules
Z-Wave Installation + -

The Alarm.com Z-Wave course focuses on using MobileTech and Partner Portal tools to install and troubleshoot Z-Wave products and networks.

Learn how to:

  • Create strong mesh networks through Network Wide Inclusion
  • Leverage remote add/delete to increase installation efficiency
  • Understand how to use Link Quality Indicators
  • Use MobileTech to read Alarm.com’s Z-Wave equipment table
  • Identify and understand Z-Wave limitations
  • Diagnose network degradation
Installer Tools + -

The Installer Tools course drives home the key aspects of using MobileTech for onsite installation and troubleshooting. You will learn how to efficiently complete an install leveraging Alarm.com installer tools.  This will enable you to reduce truck rolls and support costs.

Learn how to:

  • Understand MobileTech and the tools offered
  • Navigate Remote Toolkit and the Command Catalog
  • Use System Check to your advantage
  • Use Login with Access to make changes to your customer’s system
  • Manage equipment through MobileTech
Customer Experience + -

The most important part of an install is getting your customer connected to their Alarm.com account. The Customer Experience course teaches you Alarm.com’s best practices for enabling customers to get the most out of their system.

Learn how to:

  • Create temporary and scheduled user codes
  • Navigate login management
  • Identify and recommended rules, schedules, scenes, and notifications for each customer demographic
  • Use unique features you didn’t know existed
  • Configure some of Alarm.com’s favorite features
  • Set up Geo-Services
  • Understand and use the Mobile App
  • Promote upcoming features to customers
Access Control + -

The new Alarm.com Access Control course takes you through the key differentiators and installation best practices of Smarter Access Control.

Learn how to:

  • Understand Access Control fundamentals and Alarm.com Access Control key differentiators
  • Recognize which products are compatible with Alarm.com
  • Install the Alarm.com Kit and Controller
  • Configure and set up key cards and users

Technical Troubleshooting  Wednesday Sessions   –  Thursday Sessions

Courses within the Technical Troubleshooting track will help you uncover and resolve time consuming challenges seen in the field. These courses will focus on using Alarm.com’s wide swath of troubleshooting tools, available through MobileTech or the Partner Portal, to resolve these challenges.

Sessions:
Alarm.com Video Troubleshooting + -

The Alarm.com Video Troubleshooting course focuses on key techniques to overcome common and uncommon challenges seen in the field when installing video cameras.

Learn how to:

  • Diagnose wireless range challenges
  • Overcome “Failed Camera Install” error messages
  • Respond when your camera won’t connect to the router
  • Resolve live video viewing challenges
  • Log into routers and make adjustments
  • Handle router changes – new router and SSID/Password adjustments
  • Troubleshoot when cameras aren’t recording clips
  • Troubleshoot doorbell cameras
Z-Wave Troublehsooting + -

Alarm.com’s Z-Wave tools, onsite and remotely, to resolve common challenges and reduce truck rolls.
Learn how to:

  • Resolve Z-Wave device “drop-offs”
  • Diagnose and resolve device malfunctions
  • Repair failed networks without factory resetting
  • Troubleshoot intermittent Z-Wave device connectivity
  • Remotely configure automation rules, scenes, and schedules
  • Restore failed rules, scenes, and schedules
Remote Troubleshooting + -

The Alarm.com Z-Wave Troubleshooting course shows you how to use Alarm.com’s Z-Wave tools, onsite and remotely, to resolve common challenges and reduce truck rolls.
Learn how to:

  • Resolve Z-Wave device “drop-offs”
  • Diagnose and resolve device malfunctions
  • Repair failed networks without factory resetting
  • Troubleshoot intermittent Z-Wave device connectivity
  • Remotely configure automation rules, scenes, and schedules
  • Restore failed rules, scenes, and schedules
HVAC and Smart Thermostat + -

The HVAC and Smart Thermostat course helps increase confidence and comfort when installing thermostats.

Learn how to:

  • Understand the key components of the HVAC unit
  • Recognize compatible HVAC systems
  • Install the Alarm.com Smart Thermostat
  • Wire a thermostat
  • Understand advanced settings on the Smart Thermostat
  • Record and configure thermostat schedules
Customer Experience + -

The most important part of an install is getting your customer connected to their Alarm.com account. The Customer Experience course teaches you Alarm.com’s best practices for enabling customers to get the most out of their system.

Learn how to:

  • Create temporary and scheduled user codes
  • Navigate login management
  • Identify and recommended rules, schedules, scenes, and notifications for each customer demographic
  • Use unique features you didn’t know existed
  • Configure some of Alarm.com’s favorite features
  • Set up Geo-Services
  • Understand and use the Mobile App
  • Promote upcoming features to customers

Sales & Marketing  Wednesday Sessions   –  Thursday Sessions

This track leverages Alarm.com’s Growth & Productivity Services to help you acquire more customers and close more sales.  If you’re interested in Alarm.com’s state-of-the-art sales tools and selling strategies, or in growing your business with new market opportunities, this is the track for you.

Sessions (Wednesday):
Building Your Sales Toolkit + -

Equip your sales team with the resources they need to hook prospects and acquire new customers.

Learn how to:

  • Leverage MobileSales to demonstrate and illustrate smarter security solutions that meet customers’ individual needs
  • Configure residential and commercial Virtual Accounts and incorporate them into sales presentations
  • Utilize Academy Online courses to develop your team’s sales skills and Alarm.com product knowledge
Product Compatibility + -

Have you ever sold a product to a customer that ended up not working out due to “product limitations” or “incompatibility”?  This course teaches you the essentials you need to feel confident in offering a specific product to your customers and knowing it will work.

Learn how to:

  • Understand Z-Wave compatibility limitations
  • Determine when to add Z-Wave repeaters
  • Identify Video Camera requirements and limitations
  • Determine Doorbell Camera functionality and “need-to-knows” before the sale
  • Understand Thermostat compatibility
  • Understand Garage Door compatibility
Growing Your Team + -

Take advantage of resources available through Alarm.com’s Partner Portal to educate, train, and develop your employees.

Learn how to:

  • Maximize Academy Online courses to provide professional development and training opportunities for your team
  • Navigate, access, and take advantage of the Alarm.com Knowledge Base for installation, troubleshooting, and training support
  • Create Partner Portal logins with the permissions each employee needs to be successful
  • Leverage Customer Website tutorials to educate and support your customer base
Marketing Your Business Workshop + -

Get insights on what customers are looking for today and adjust your marketing strategy to attract higher-value prospects.

Learn how to:

  • Identify your business’ brand
  • Evaluate your online presence, make adjustments, and increase your marketing effectiveness
  • Leverage Alarm.com social media resources to maintain fresh, dynamic social media content
  • Navigate Alarm.com’s Marketing Portal and utilize co-branded resources to attract new customers
Increasing Customer Value Workshop + -

Take a deep dive into engagement opportunities, including hands-on practice in creating and maintaining upsell campaigns.

Learn how to:

  • Earn more RMR through the Customer Connections program
  • Build and maintain in-app upsell campaigns
  • Increase customer engagement and lower attrition
Expand into the New Home Market + -

Grow beyond smarter security and take advantage of new opportunities by expanding your business into the New Home Builder market.

Learn how to:

  • Gain insight into the builder market landscape
  • Create customized services and packages for both model homes and new construction properties
  • Leverage the Alarm.com Builder Program to partner with local builders, with a focus on the Model Home and Model Home Management programs, concierge proposals and presentations, and Alarm.com marketing and sales resources
Wellness: Enhance Independence and Comfort + -

By 2030, over 72 million Americans will be 65+ and require increasing care as they grow older. Alarm.com’s Wellness Solution offers a secure and cost-effective option for independent living with safety, security, and convenience. Seize opportunities in this space by expanding your business with Wellness.

Learn how to:

  • Gain insight about opportunities in the Wellness market landscape
  • Create customized, residential solutions that provide safety, security, and peace of mind for customers and caretakers
  • Leverage the Wellness solution in the commercial space to optimize workflows, increase care, and save money
Accelerating Business Sales + -

Acquire the sales skills you need to expand into the small and medium-sized business security space.

Learn how to:

  • Successfully prospect new customers
  • Differentiate between product features and benefits
  • Identify pain points between different business verticals and create smarter security solutions that meet those specific needs
  • Conduct Needs Analyses, including asking probing and key questions, uncovering customers’ concerns, and launching a trial close
Sessions (Thursday):
Building Your Sales Toolkit + -

Equip your sales team with the resources they need to hook prospects and acquire new customers.

Learn how to:

  • Leverage MobileSales to demonstrate and illustrate smarter security solutions that meet customers’ individual needs
  • Configure residential and commercial Virtual Accounts and incorporate them into sales presentations
  • Utilize Academy Online courses to develop your team’s sales skills and Alarm.com product knowledge
Product Compatibility + -

Have you ever sold a product to a customer that ended up not working out due to “product limitations” or “incompatibility”?  This course teaches you the essentials you need to feel confident in offering a specific product to your customers and knowing it will work.

Learn how to:

  • Understand Z-Wave compatibility limitations
  • Determine when to add Z-Wave repeaters
  • Identify Video Camera requirements and limitations
  • Determine Doorbell Camera functionality and “need-to-knows” before the sale
  • Understand Thermostat compatibility
  • Understand Garage Door compatibility
Marketing Your Business Workshop + -

Get insights on what customers are looking for today and adjust your marketing strategy to attract higher-value prospects.

Learn how to:

  • Identify your business’ brand
  • Evaluate your online presence, make adjustments, and increase your marketing effectiveness
  • Leverage Alarm.com social media resources to maintain fresh, dynamic social media content
  • Navigate Alarm.com’s Marketing Portal and utilize co-branded resources to attract new customers
Increasing Customer Value Workshop + -

Take a deep dive into engagement opportunities, including hands-on practice in creating and maintaining upsell campaigns.

Learn how to:

  • Earn more RMR through the Customer Connections program
  • Build and maintain in-app upsell campaigns
  • Increase customer engagement and lower attrition
Accelerating Home Security Sales + -

Accelerate your home security sales by transforming your sales team into smarter security consultants. Learn how you can work with customers to build tailored solutions that provide increased security, convenience, and peace of mind.

Learn how to:

  • Conduct Needs Analyses, including asking probing and key questions, uncovering customers’ concerns, and launching a trial close
  • Overcome objections based on price, market landscape, the decision makers present, and customer indecision
  • Adapt your communication style to better interact with customers and close more sales

Alarm.com for Business  Wednesday Sessions   –  Thursday Sessions

Expand your security offering by seizing new opportunities in the small and medium business (SMB) market. Through this track, you’ll discover how to identify and acquire prospective customers in the SMB market and offer tailored solutions that meet the customer’s unique needs, including Video and Access Control. You’ll walk away with the skills and tools you’ll need to be successful and grow your business in the SMB space.

Sessions (Wednesday):
Building Your Sales Toolkit + -

Equip your sales team with the resources they need to hook prospects and acquire new customers.

Learn how to:

  • Leverage MobileSales to demonstrate and illustrate smarter security solutions that meet customers’ individual needs
  • Configure residential and commercial Virtual Accounts and incorporate them into sales presentations
  • Utilize Academy Online courses to develop your team’s sales skills and Alarm.com product knowledge
Smarter Business Security Opportunity + -

Smarter security isn’t just for the residential market – there are huge, untapped opportunities in the small and medium sized business space – and Alarm.com is here to help you take advantage of them.

Learn how to:

  • Identify and take advantage of market opportunities
  • Address customer pain points with tailored solutions
  • Attack the market with proven strategies
Access Control + -

The new Alarm.com Access Control course takes you through the key differentiators and installation best practices of Smarter Access Control.

Learn how to:

  • Understand Access Control fundamentals and Alarm.com Access Control key differentiators
  • Recognize which products are compatible with Alarm.com
  • Install the Alarm.com Kit and Controller
  • Configure and set up key cards and users
Alarm.com Video Installation + -

The Alarm.com Video Installation course focuses on boosting first time, successful video camera installs.

Learn how to:

  • Implement Alarm.com’s recommended best practices for camera installation
  • Use MobileTech to install Alarm.com’s residential and business video cameras
  • Install and configure the Stream Video Recorder (SVR)
  • Install and wire the Doorbell Camera to a digital chime
  • Configure the Alarm.com W100 PoE to Wi-Fi bridge
  • Optimally set up Video Motion Detection windows
  • Understand Alarm.com advanced video camera settings
  • Understand customer recording schedules and notification configurations
Alarm.com Video Troubleshooting + -

The Alarm.com Video Troubleshooting course focuses on key techniques to overcome common and uncommon challenges seen in the field when installing video cameras.

Learn how to:

  • Diagnose wireless range challenges
  • Overcome “Failed Camera Install” error messages
  • Respond when your camera won’t connect to the router
  • Resolve live video viewing challenges
  • into routers and make adjustments
  • Handle router changes – new router and SSID/Password adjustments
  • Troubleshoot when cameras aren’t recording clips
  • Troubleshoot doorbell cameras
Sessions (Thursday):
Building Your Sales Toolkit + -

Equip your sales team with the resources they need to hook prospects and acquire new customers.

Learn how to:

  • Leverage MobileSales to demonstrate and illustrate smarter security solutions that meet customers’ individual needs
  • Configure residential and commercial Virtual Accounts and incorporate them into sales presentations
  • Utilize Academy Online courses to develop your team’s sales skills and Alarm.com product knowledge
Accelerating Business Sales + -

Acquire the sales skills you need to expand into the small and medium-sized business security space.

Learn how to:

  • Successfully prospect new customers
  • Differentiate between product features and benefits
  • Identify pain points between different business verticals and create smarter security solutions that meet those specific needs
  • Conduct Needs Analyses, including asking probing and key questions, uncovering customers’ concerns, and launching a trial close
Access Control + -

The new Alarm.com Access Control course takes you through the key differentiators and installation best practices of Smarter Access Control.

Learn how to:

  • Understand Access Control fundamentals and Alarm.com Access Control key differentiators
  • Recognize which products are compatible with Alarm.com
  • Install the Alarm.com Kit and Controller
  • Configure and set up key cards and users
Data-Driven Decision Making + -

Learn how to analyze your business’ data and make strategic decisions that help you run your business more effectively.

Learn how to:

  • Access a high-level overview of your account base through Business Health reports
  • Analyze Business Health reports to identify and resolve production gaps, training needs, and tech support calls
  • Make related interventions based on data-derived from Business Health reports
Alarm.com Video Installation + -

The Alarm.com Video Installation course focuses on boosting first time, successful video camera installs.

Learn how to:

  • Implement Alarm.com’s recommended best practices for camera installation
  • Use MobileTech to install Alarm.com’s residential and business video cameras
  • Install and configure the Stream Video Recorder (SVR)
  • Install and wire the Doorbell Camera to a digital chime
  • Configure the Alarm.com W100 PoE to Wi-Fi bridge
  • Optimally set up Video Motion Detection windows
  • Understand Alarm.com advanced video camera settings
  • Understand customer recording schedules and notification configurations
Alarm.com Video Troubleshooting + -

The Alarm.com Video Troubleshooting course focuses on key techniques to overcome common and uncommon challenges seen in the field when installing video cameras.

Learn how to:

  • Diagnose wireless range challenges
  • Overcome “Failed Camera Install” error messages
  • Respond when your camera won’t connect to the router
  • Resolve live video viewing challenges
  • into routers and make adjustments
  • Handle router changes – new router and SSID/Password adjustments
  • Troubleshoot when cameras aren’t recording clips
  • Troubleshoot doorbell cameras

Business Operations  Wednesday Sessions   –  Thursday Sessions

Alarm.com’s Growth & Productivity Services includes an impressive array of business management tools. Sign up for this track if you’re interested in acquiring new customers, increasing customer engagement, and running a more streamlined business.

Sessions (Wednesday):
Expand into the New Home Market + -

Grow beyond smarter security and take advantage of new opportunities by expanding your business into the New Home Builder market.

Learn how to:

  • Gain insight into the builder market landscape
  • Create customized services and packages for both model homes and new construction properties
  • Leverage the Alarm.com Builder Program to partner with local builders, with a focus on the Model Home and Model Home Management programs, concierge proposals and presentations, and Alarm.com marketing and sales resources
Wellness: Enhance Independence and Comfort + -

By 2030, over 72 million Americans will be 65+ and require increasing care as they grow older. Alarm.com’s Wellness Solution offers a secure and cost-effective option for independent living with safety, security, and convenience. Seize opportunities in this space by expanding your business with Wellness.

Learn how to:

  • Gain insight about opportunities in the Wellness market landscape
  • Create customized, residential solutions that provide safety, security, and peace of mind for customers and caretakers
  • Leverage the Wellness solution in the commercial space to optimize workflows, increase care, and save money
Customer Care + -

Every employee that interacts with your customers is engaging in customer service, and every interaction should lead to a satisfied customer.  At Alarm.com, we strive for “Best in the World” customer service and we’d like to share our successful process with you. Join our C.O.R.E. Technical Support team and learn about what defines “Best in the World” customer service and how to achieve it.

Learn how to:

  • Achieve “Best in the World” customer service and how this defines our program
  • Build “Best in the World” customer support teams
  • Formulate strategies for applying these concepts to your business
Customer Experience + -

The most important part of an install is getting your customer connected to their Alarm.com account. The Customer Experience course teaches you Alarm.com’s best practices for enabling customers to get the most out of their system.

Learn how to:

  • Create temporary and scheduled user codes
  • Navigate login management
  • Identify and recommended rules, schedules, scenes, and notifications for each customer demographic
  • Use unique features you didn’t know existed
  • Configure some of Alarm.com’s favorite features
  • Set up Geo-Services
  • Understand and use the Mobile App
  • Promote upcoming features to customers
Installer Tools + -

The Installer Tools course drives home the key aspects of using MobileTech for onsite installation and troubleshooting. You will learn how to efficiently complete an install leveraging Alarm.com installer tools. This will enable you to reduce truck rolls and support costs.

Learn how to:

  • Understand MobileTech and the tools offered
  • Navigate Remote Toolkit and the Command Catalog
  • Use System Check to your advantage
  • Use Login with Access to make changes to your customer’s system
  • Manage equipment through MobileTech
Increasing Customer Value Workshop + -

Take a deep dive into engagement opportunities, including hands-on practice in creating and maintaining upsell campaigns.

Learn how to:

  • Earn more RMR through the Customer Connections program
  • Build and maintain in-app upsell campaigns
  • Increase customer engagement and lower attrition
Sessions (Thursday):
Business Integrations + -

Running a business is no easy feat!  Let Alarm.com simplify the process so you can focus on the important stuff – selling and installing smarter security solutions.

Learn how to:

  • Leverage Alarm.com business integrations to streamline operations
  • Maximize Alarm.com Partner Tools to simplify business processes and procedures
  • Provide more focused customer service to end users
Data-Driven Decision Making + -

Learn how to analyze your business’ data and make strategic decisions that help you run your business more effectively.

Learn how to:

  • Access a high-level overview of your account base through Business Health reports
  • Analyze Business Health reports to identify and resolve production gaps, training needs, and tech support calls
  • Make related interventions based on data-derived from Business Health reports
Customer Care + -

Every employee that interacts with your customers is engaging in customer service, and every interaction should lead to a satisfied customer.  At Alarm.com, we strive for “Best in the World” customer service and we’d like to share our successful process with you. Join our C.O.R.E. Technical Support team and learn about what defines “Best in the World” customer service and how to achieve it.

Learn how to:

  • Achieve “Best in the World” customer service and how this defines our program
  • Build “Best in the World” customer support teams
  • Formulate strategies for applying these concepts to your business
Customer Experience + -

The most important part of an install is getting your customer connected to their Alarm.com account. The Customer Experience course teaches you Alarm.com’s best practices for enabling customers to get the most out of their system.

Learn how to:

  • Create temporary and scheduled user codes
  • Navigate login management
  • Identify and recommended rules, schedules, scenes, and notifications for each customer demographic
  • Use unique features you didn’t know existed
  • Configure some of Alarm.com’s favorite features
  • Set up Geo-Services
  • Understand and use the Mobile App
  • Promote upcoming features to customers
Installer Tools + -

The Installer Tools course drives home the key aspects of using MobileTech for onsite installation and troubleshooting. You will learn how to efficiently complete an install leveraging Alarm.com installer tools. This will enable you to reduce truck rolls and support costs.

Learn how to:

  • Understand MobileTech and the tools offered
  • Navigate Remote Toolkit and the Command Catalog
  • Use System Check to your advantage
  • Use Login with Access to make changes to your customer’s system
  • Manage equipment through MobileTech
Increasing Customer Value Workshop + -

Take a deep dive into engagement opportunities, including hands-on practice in creating and maintaining upsell campaigns.

Learn how to:

  • Earn more RMR through the Customer Connections program
  • Build and maintain in-app upsell campaigns
  • Increase customer engagement and lower attrition

Customer Care  Wednesday Sessions   –  Thursday Sessions

The Customer Care Track hones in on what it means to provide an exceptional customer experience along with how to remotely reduce truck rolls and support costs. These courses will take you through how to build a high-performing customer care team with an emphasis on how to use Alarm.com’s remote tools to fix common challenges.

Sessions:
Customer Experience + -

The most important part of an install is getting your customer connected to their Alarm.com account. The Customer Experience course teaches you Alarm.com’s best practices for enabling customers to get the most out of their system.

Learn how to:

  • Create temporary and scheduled user codes
  • Navigate login management
  • Identify and recommended rules, schedules, scenes, and notifications for each customer demographic
  • Use unique features you didn’t know existed
  • Configure some of Alarm.com’s favorite features
  • Set up Geo-Services
  • Understand and use the Mobile App
  • Promote upcoming features to customers
Customer Care + -

Every employee that interacts with your customers is engaging in customer service, and every interaction should lead to a satisfied customer.  At Alarm.com, we strive for “Best in the World” customer service and we’d like to share our successful process with you. Join our C.O.R.E. Technical Support team and learn about what defines “Best in the World” customer service and how to achieve it.

Learn how to:

  • Achieve “Best in the World” customer service and how this defines our program
  • Build “Best in the World” customer support teams
  • Formulate strategies for applying these concepts to your business
Product Compatibility + -

Have you ever sold a product to a customer that ended up not working out due to “product limitations” or “incompatibility”?  This course teaches you the essentials you need to feel confident in offering a specific product to your customers and knowing it will work.

Learn how to:

  • Understand Z-Wave compatibility limitations
  • Determine when to add Z-Wave repeaters
  • Identify Video Camera requirements and limitations
  • Determine Doorbell Camera functionality and “need-to-knows” before the sale
  • Understand Thermostat compatibility
  • Understand Garage Door compatibility
Remote Troubleshooting + -

Stay ahead of the curve and learn how to mitigate support costs by leveraging the Remote Toolkit.  Learn how to make necessary adjustments to customer’s accounts without ever having to roll a truck.

Learn how to:

  • Use System Check to diagnose trouble conditions
  • Explore the Command Catalog to troubleshoot equipment remotely
  • Understand account signaling and when to make adjustments
  • Adjust security equipment remotely
  • Recognize Event and Account history commands
  • Distinguish between Login with Access vs. Login Read Only
  • Configure Customer Website schedules, rules, and notifications
  • Search the Knowledge Base
HVAC and Smart Thermostat + -

The HVAC and Smart Thermostat course helps increase confidence and comfort when installing thermostats.

Learn how to:

  • Understand the key components of the HVAC unit
  • Recognize compatible HVAC systems
  • Install the Alarm.com Smart Thermostat
  • Wire a thermostat
  • Understand advanced settings on the Smart Thermostat
  • Record and configure thermostat schedules

Partner Sessions  Wednesday Sessions   –  Thursday Sessions

While crafting your schedule, be sure to schedule time for training with our panel partners!

C.O.R.E Command Center  Wednesday Sessions   –  Thursday Sessions

Please join the C.O.R.E support team to listen to support calls and hear firsthand how Support Operations Associates provide support to our partners.

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